What to do if the Amazon Alexa app is not working

What to do if the Amazon Alexa app is not working

Amazon Alexa may be one of the most popular smart assistants out there, but it’s not without some flaws. For example, some users experienced crashes while using the Amazon Alexa app — while others found the app completely unresponsive.

Problems like this are usually picked up by Amazon and fixed immediately with a patch, but sometimes a user has an issue that needs to be fixed before things start working as intended. If the Amazon Alexa app is not working or responding, here are some ways to fix it.

Check for a software update


Android, iOS, and even the Alexa app are constantly getting updates. Make sure you’re using the latest version of your operating system and Alexa app. If you are not up to date, download the latest software. If your phone and app are both updated and you’re still having problems, try one of the options below.

Restart your phone

Nadeem Sarwar / DigitalTrends

Most smartphones go weeks (or months) without a hard reset. If it’s been a while since you last turned off your phone, try turning it off and then on again to access the Alexa app. With any luck, it will work as usual.

Reinstall the Alexa app

As simple as it sounds, many users have had success uninstalling and reinstalling the Alexa app. Whether you’re using iOS or Android, simply delete the app, go to the App Store or Play Store, and download the Alexa app again. With any luck, this will fix the pesky bug that prevented the software from working properly.

Clear the cache of your smartphone


The Amazon Alexa app stores a certain amount of data to improve its performance — but sometimes it doesn’t work as intended. Clearing the cache removes all unnecessary data stored on your device. It’s a simple process and often solves problems with Alexa. The steps are different depending on whether you use it Android or iOS, but both only take a few minutes.

Disable your Wi-Fi and cellular connections


When the Amazon Alexa app is part of a robust smart home setup, it is responsible for communicating with multiple devices at the same time. And while this usually works without problems, there is always a chance of a mistake. If none of the above options work, try turning off Wi-Fi and cellular for 30 seconds, then turn them back on.

Contact Amazon and wait for an update

Amazon is usually quick to spot these Alexa issues, so there’s a good chance the team is already working on a fix. Be sure to check out the Amazon Help Twitter pageas it continuously publishes updates and responds to users who report problems.

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