Using the Quick Assist app in Windows 11

Using the Quick Assist app in Windows 11

Need help with your computer? You can help them remotely with the Windows 11 Quick Assist app.

Everyone has problems with their computer, and it’s not always easy to ask for help. On the other hand, you may need to help someone with the sting. Fortunately, Windows 11 has a built-in Quick Assist app that you can use to ask and give help to a friend or family member who is having problems with their computer. If you’re the one who needs help, the Quick Assist app lets you share your screen or give you full control over your computer. We’ll break down how to use it, no matter which site you’re on.

How to get help with Quick Assist

If you are the person who needs help, follow these steps:

  1. Open the Start menu and search for it Quick help.
  2. Under You can get help enter the code given to you by the helper.
    Screenshot of the Quick Assist app showing the ability to enter a code from the assistant
  3. Click when prompted Allows to share your screen.
  4. Once you start sharing your screen, a window will appear at the top indicating that you are sharing your screen.
  5. Click on the message bubble if you need to send a message to the support person.
    Screenshot of the Quick Assist chat when you get help
  6. If you need the other person to take control of your computer, they must request control (see below).
  7. Click Allows for the other to take over.
    Screenshot of Quick Assist asking for permission to be controlled by the assistant
  8. When you’re done, you can click Forsake or close the window to stop screen sharing.

Since the person is getting help, the process is quite simple. If you are the person helping, there are a few more things you need to do.

Help with Quick Assist

To help someone with Quick Assist on Windows 11, here’s what you need to do:

  1. Open Quick help.
  2. Click Help someone.
    Screenshot of Quick Assist with the help option highlighted
  3. Enter your Microsoft account email address and click the button Following.
  4. When the code appears on the screen, share it with the person you are helping.
    Screenshot of the helper security code in the Quick Assist app
  5. Wait for the other user to enable screen sharing.
  6. Once you see the other person’s screen, you have a few tools at your disposal:
    Screenshot of the Quick Assist user interface
    • Request verification: Ask the other user to allow you to control their computer using the mouse and keyboard. The other user must approve the request.
    • Laser pointer: Use the mouse to select an area or button on the other person’s screen.
    • Annotation: Use the mouse or tap to draw on the other person’s screen.
    • Chat: You can send and receive messages from the user you are helping.
      Screenshot of the chat UI in Quick Assist
    • Select your monitor: If the person sharing your screen has multiple monitors, you can switch between the screens you want to focus on.
    • See actual size: View the other person’s display in full resolution, even if it’s larger than your own.
    • Connect again: If the other computer has been restarted, reconnect to the previous session.
    • Restart and reconnect (while taking control): Reboot the remote computer and reconnect automatically.
    • Task manager (while taking control): Open Task Manager on the remote computer.
  7. Once you take control of the other computer, you can communicate with it as you would with your own computer. Note: Key commands that a Windows key obsession Ctrl + Alt + Delete it will not work.
  8. When you are done helping the other person, click the button Forsake or close the Quick help approx

That’s about all you need to know to ask or give help to a friend using the Quick Assist app. Note that the Quick Assist app recently got a big update for the latest versions of Windows 11, so if you’re using an older version, it might look a little different. Be sure to install the latest updates to get the next experience.

For more Windows 11 features, check out the new Snipping Tool, which now includes a screen recorder. Or take a look at how to use touch gestures on Windows 11.

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