SAN JOSE, Calif., March 9, 2023 (GLOBE NEWSWIRE) — Blitzlive mobile video platform for remote customer service, announced today Toscano floor plansNew York State’s top flooring provider will use its app-free video support platform to help sell, manage job sites and communicate more effectively with customers.
Toscano Floor Designs provides a variety of flooring services, from consultation to installation, throughout New York State. Serving clients over such a large geographic area, much of it densely populated, forced project managers to spend hours driving to job sites to make sure projects were on track and clients were happy. If project managers couldn’t get to a work site, the only option was a phone call, which could lead to vague or inaccurate progress assessments.
Blitzz’s live, one-click, app-free video support software modernizes Toscano’s installation and project management process by enabling its staff to remotely assess on-site progress, troubleshoot issues and share updates in real-time. Using Blitzz, a remote project manager simply sends a link to the field worker in a simple SMS. With a click, the project manager can see live video through the worker’s camera, allowing them to visually assess the work area and collaborate via an interactive video call.
“Before Blitzz, we would drive two hours one way in rush hour traffic from Manhattan to Suffolk just to check on the condition of a facility,” said Elizabeth Enriquez, CEO of Toscano Floor Designs. “With Blitzz, we are able to conduct site inspections virtually, which saves time and money with less travel, so we can take on more projects and keep our customers happy with real-time updates. Blitzz will be indispensable to us as we look to expand our services beyond New York.”
The main benefits of using Blitzz are:
- Reduced operating costs: Less travel means less gas, maintenance, hotels and other related costs.
- Improved communication: Blitzz enables Toscano to have a more interactive experience and supports early on-site preview for installations and consultations.
- A more efficient sales process: Toscano Floor Designs uses Blitzz to remotely survey a prospective client’s space, provide a more accurate quote, and share initial ideas.
- No need to download an app: The supervisor sends a text link to the field worker, and when he clicks on it, he gets a live view through the worker’s smartphone camera.
“Toscano is all about quality work and making things easy and convenient for customers,” said Rama Sreenivasan, founder and CEO of Blitzz. “We are excited to bring the power of live video support to Toscano to provide the best installation and consulting experience for all our customers.”
For more information about Blitzz, visit the website www.blitzz.co.
For more information on Toscano Floor Designs, visit the website
was founded in 2017, Blitz helps companies save time and money by enabling customer service, field service and sales teams to perform tasks faster and more securely using video and augmented reality. Through its live mobile video platform, companies can support their customers and their own employees with technical troubleshooting, inspections, audits, insurance claims, maintenance and customer service – completely remotely and app-free. Blitzz powers millions of minutes of video per month across a wide range of industries including telecommunications, automotive, construction, energy and utilities, insurance and more. For more information about Blitzz, visit the website www.blitzz.co.
About Toscano Floor Designs
Serving New York and neighboring states for years, Toscano Floor Designs has a wide range of products from bamboo flooring to hardwood floor repair materials. Toscano believes that everything should be about the customer. The main goal of the team is to do everything to make everyone satisfied and happy. In addition to making every transaction as easy as possible, Toscano is committed to continuously improving our services – from hardwood floor installation to repair projects, customers get the best value with Toscano.
Media contact: Crystal Hermond, [email protected]