Microsoft expands business applications with Generative AI tools

Microsoft is continuing to expand its products with generative artificial intelligence tools and features based on OpenAI’s large language models, and is launching its business services this week. The company launched Copilot, a synthetic text generator for its Dynamics 365 enterprise resource planning (ERP) platform and Power Platform, its application and workflow builder.

Copilot dynamics

Microsoft launches Dynamics 365 Copilot, a tool that handles certain sales and customer service tasks with AI. The shared-name tool, which is otherwise distinct from GitHub Copilot’s coding assistant service, can write meeting summaries and emails to customers, adding details from a connected database to populate meeting notes and context of past interactions to help respond to customers. . Power Platform’s Power Virtual Agents can take advantage of generative AI in a similar way by installing what Microsoft calls “conversation enhancers” into the chatbot builder and supplementing the conversational AI with information from a website or other relevant database. Microsoft’s AI builder can use the same technology to make text generation a feature for other programs, automatically summarizing or creating reports and plans and emailing them to the appropriate team members.

“Dynamics 365 Copilot leverages the latest advances in generative AI to automate these tedious tasks and unleash the full creativity of your workforce. “Dynamics 365 Copilot puts CRM and ERP to work for business users to accelerate their pace of innovation and improve business results across all lines of business,” Charles Lamanna, vice president of business applications and platforms at Microsoft, explained in a blog post. “The next era of business applications is being transformed by generative artificial intelligence. Users increasingly expect their CRM and ERP applications to have AI-based expertise. Dynamics 365 Copilot brings the latest artificial intelligence breakthrough to every line of business, improving customer experience, employee experience and operational efficiency.”

Microsoft Generative AI

In recent weeks, Microsoft’s plan to infuse its software with generative artificial intelligence has begun to accelerate. Microsoft Teams Premium subscribers already have generative artificial intelligence for note-taking; new features add more context to these notes. The same applies to Azure integration with OpenAI technology. While Bing’s generative AI chatbot for consumers has grabbed most of the headlines lately, this news makes it clear that the enterprise side of Microsoft’s products won’t be without its own generative AI capabilities.

“According to our recent business trends survey, almost 9 out of 10 workers hope to use artificial intelligence to reduce repetitive tasks in the workplace,” said Lamanna. “With Dynamics 365 Copilot, organizations empower their workforce with artificial intelligence tools for sales, service, marketing, operations and supply chain roles. These AI capabilities allow everyone to spend more time on the best parts of their work and less time on mundane tasks.”

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