JACKSONVILLE, Fla., March 14, 2023 (GLOBE NEWSWIRE) — Factorial, the leading customer engagement platform that helps marketers create robust experiences at every touchpoint, today announced the release of its new product, the Agent App, to bring a new level of support to businesses in their customer acquisition and retention strategies across WhatsApp Business and Enterprise. website. The Factoreal Agent App offers powerful chat routing options to meet your business routing needs, ensuring that visitor chats are always routed to the right agents, leading to a better customer service experience.
Trends in WhatsApp Business and Live Chats
According to the report, WhatsApp has more than 2 billion global users, making it one of the most used messaging apps on the Internet today. In 2018, Meta launched WhatsApp Business to help businesses communicate more effectively with customers. One industry in particular for WhatsApp Business is sports. Many football teams in Europe and Latin America use WhatsApp as an integral part of their marketing, messaging and consumer engagement strategies. Sports teams that use WhatsApp take advantage of direct communication with their fan base. WhatsApp is a highly effective customer service tool because it allows sports fans to communicate with their most used form of communication, text messaging.
And according to Forrester 41% customers expect live chat on a company’s website. For customers who visit your company’s website on a mobile device, this number is equal to 50%. According to another report by JD Power, live chat has become the leading digital contact method for online customers. A staggering 42% of customers prefer live chat, compared to 23% over email and 16% over social media or forums. It became a live chat the leading digital contact method for online customers, as 46% of customers prefer live chat, compared to 29% for email and 16% for social media.
About Factoreal Agent
Factoreal’s agent app is a new real-time messaging app that empowers the company’s customers to manage, view, monitor and take control of conversations on the company’s WhatsApp store or website in real-time from anywhere. The Agent App allows businesses to initiate a human takeover and pick up where the bot left off. In addition, the Agent App gives the company a unique opportunity to engage with customers on the go by viewing and assigning conversations to any customer-facing representative.
Here are the advantages of the Agent App product:
- Monitor bot and live chat conversations
- Talk to customers in real time
- View customer profile and full timestamp transcripts
- Get notified when customers need to talk
“Businesses are increasingly looking to software solutions to integrate and deliver a more convenient customer experience, and ultimately to ensure customers are talking to the right person at the right time. The Factoreal Agent App gives businesses more control over their communication channels across WhatsApp Business and their website,” said Aditya Dhruva, CEO, Factoreal. “Within any organization, time, speed and personal contact are the most important. The Agent App gives businesses more flexibility in managing their ongoing conversations with customers. By creating different rules for message delivery within the Factoreal app, we believe the agent app will be the technology suite of choice for any growing business.”
For more information about the Factoreal Agent application, visit our website Agent App website.
Factoreal is a leading customer engagement platform that helps marketers create robust experiences at every touchpoint. Through our industry-leading automation solutions, we offer a world-class customer engagement solution for every business. Designed for simplicity, accessibility and authenticity, Factoreal is complete with a full stack of marketing solutions, ready-to-use templates and best-in-class integrations to save marketers valuable time and deliver a personalized experience that attracts and converts the right people. customers in large quantities. Factoreal works with brands such as United Soccer League (Soccer), Rajasthan Royals (Cricket), Jacksonville Jaguars (Soccer), Bay Area Panthers (Soccer), Indy Eleven (Soccer), Las Vegas Aviators ( Baseball), the Gwinnett Stripers (Baseball), and more in the sports category and brands like Bravura Group, CK Mondavi, The Pod Hotels, Brand Nourish in the SMB category.
Founded in 2019 as the research arm of parent group and global technology leader, The Mahindra Group, Factoreal is now led by CEO and Co-Founder Aditya Dhruva and has offices in the US and India. Factoral is backed by private investors. Visit for more information www.factoreal.com and further LinkedIn obsession Twitter.
Sebastian Moradi and Audree Hernandez
Jmac PR for Factorual