11 Best Zendesk Apps in 2023 : Tech : Tech Times

If you want to provide exceptional customer service, Zendesk’s support dashboard is a tool you don’t want to miss. This cloud-based customer service platform is designed to help you manage your support operations more efficiently. With a centralized platform for managing customer requests, tickets and feedback, your customer service team can respond to customer queries quickly and efficiently. Get ready to take your customer service to the next level with the Zendesk support dashboard.

The Zendesk app is software that extends the functionality of the Zendesk customer service and support platform. Zendesk apps are designed to enhance the customer service experience by enabling users to integrate third-party tools and services directly into the Zendesk platform.

Zendesk applications can perform many functions, such as integration with CRM platforms, social media networks and project management tools. They may also provide additional services and features such as chatbots, customer feedback and data analytics.

Here are the general steps for using apps in Zendesk:

1. Browse the Zendesk Marketplace: The first step is to browse the Zendesk Marketplace to find the app you want to install. You can search for apps based on various criteria such as category, functionality and price.

2. Install the app: Once you’ve found the app you want to use, click the “Install” button to start the process.

3. To configure the application: After installation, you need to set it up to work with your Zendesk account. Some apps may require you to provide API keys or other credentials, while others may provide a configuration dashboard within Zendesk where you can set it up.

4. To access the application: Once installed and configured, you can access it from your Zendesk account. Depending on the app, it can be accessed from a specific interface, such as the sidebar or top menu, or from individual tickets or chats.

5. How to use the app: To use the app, simply click on the app’s icon or link within Zendesk. You can perform various actions, such as sending messages, collecting customer feedback, or accessing additional data and analytics.

6. Manage the application: You can manage your applications installed in Zendesk by selecting “Administration” and “Applications”. Here you can view all installed applications, configure their settings and uninstall them if necessary.

Here are 11 Zendesk apps to consider:

Geckoboard is an application that offers data visualization and live dashboard functionality. Connecting to Zendesk can help teams track critical data on support metrics and performance.

Key features and benefits of using Geckoboard with Zendesk:

• Real-time data: With its real-time data visualization capabilities, Geckoboard can display Zendesk support metrics like response time and customer satisfaction in real time.

• Custom dashboards: Geckoboard allows teams to create custom dashboards that display data from multiple sources, such as Zendesk. This allows teams to see their data in one place.

• More data sources: Geckoboard supports integration with over 60 data sources, including Google Analytics, Salesforce, and Slack. This makes it easy to combine data from multiple sources into a single dashboard.

• Easy to set up: Geckoboard Zendesk integration is easy to set up, no coding required. Teams can start tracking support metrics with just a few clicks.

• Data-driven decision-making: With Geckoboard, teams can make data-driven decisions about their support operations. By tracking key metrics in real-time, teams can identify trends and make data-driven improvements to their support processes.

• Customizable data visualizations: Geckoboard offers a wide range of customizable data visualizations, including bar charts, line charts, and pie charts. This makes it easy to create custom dashboards that display data that is easy to understand and interpret.

#2 GoodData

GoodData is a business intelligence tool that can be connected to Zendesk to make it easier for teams to track and analyze support data. Teams can use GoodData to create reports and dashboards that clearly and fully show Zendesk data.

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#3 Looker

Looker is a business intelligence tool that connects to Zendesk to provide insights into customer service operations and trends.

Advantages:

• User friendly

• Customized data models and reporting

• It supports collaboration between teams and users

• Wide range of data sources

• The live dashboard provides real-time data visualization

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#4 ChartMogul

ChartMogul can be integrated with Zendesk to provide in-depth analysis of customer data, including subscription and revenue metrics.

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#5 Board

Tableau lets you create interactive data visualizations that can be integrated into Zendesk to track support metrics and performance.

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#6 Power BI

Power BI is a business analytics tool that connects to Zendesk to provide insight into support data and track performance metrics.

Advantages:

• Intuitive user interface and drag and drop functionality

• It connects to many data sources such as spreadsheets, databases, and cloud platforms

• It allows users to create custom visualizations, reports and dashboards

• Handles large amounts of data

• It can be scaled according to the needs of any size business

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#7 Google Data Studio

Google Data Studio allows you to create custom reports and visualizations integrated with Zendesk to display real-time support metrics.

Advantages:

• User-friendly interface

• Customizable and flexible

• Integration with Google products

• It allows multiple users to collaborate on a project

• It is free to use

Disadvantages:

• Learning how to use all the features and customizing the dashboards and reports to your needs can take some time

• Although Google Data Studio integrates with many Google products, it may not work as seamlessly with other data sources

• As a free tool, Google Data Studio has limited support

#8 QlikView

QlikView is a software solution that helps you discover and visualize data. It can be combined with Zendesk, which can provide useful analysis of support data.

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#9 Mix panel

Integrating Mixpanel with Zendesk allows you to monitor and track customer interactions and behavior and gain valuable insights into support performance and trends.

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#10 Periscope data

Periscope Data allows you to develop customized dashboards and reports that can be integrated into Zendesk to display support metrics and KPIs in real time.

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#11 Slemma

Slemma is a tool for creating dashboards and reports that can be combined with Zendesk to provide valuable information about support metrics and performance. Slemma provides a variety of data visualizations and can be integrated with many other data sources.

Advantages:

• Easy to handle

• Multiple data sources

• It allows users to add custom logos and branding, and customize charts and dashboards with a variety of design options, including themes, colors, and fonts.

• Multiple users can collaborate on the same live dashboard and share data with team members or external stakeholders

• It offers advanced security features

Disadvantages:

• Compared to some of its competitors, integration with third-party tools is limited.

• Support options are limited to email and chat support

• The pricing model may be excessive for small businesses or individuals

Zendesk Support’s live dashboard is a powerful tool that helps businesses manage their customer service workflows more efficiently. The dashboard provides a central platform for managing customer enquiries, tickets and feedback, enabling support teams to respond to customers in a timely and efficient manner. Through automation, analytics, and integration, Zendesk Support’s live dashboard can help businesses streamline their support operations and improve customer satisfaction.

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